Frequently Asked Questions
We provide a range of services, including general counselling, family and relationship counselling, early childhood development education, grief and bereavement support, trauma-informed care, older persons counseling, end-of-life planning, and advocacy services. Our goal is to address your unique needs and support your family through various life challenges.
To get started, simply contact us via phone or email to schedule an initial consultation. During this consultation, we will discuss your family's needs and determine the best approach for your situation.
Yes, your privacy is a top priority for us. We adhere to strict confidentiality guidelines and privacy regulations. Your personal information and the details of our sessions are kept confidential, with a few exceptions as required by law.
Rachael Tucker, our support specialist, holds a Bachelor's Degree in Social Work (BSocWk) and has an Assoicate Degree in Learning Management (ADLMgt). She has worked in the Early Childhood Education sector for over a decade and has raised three grown children. She is passionate about helping children, families and older adults navigate challenging systems.
The duration of a counseling session can vary depending on your needs and goals. Typically, sessions last around 45-60 minutes, but we can adjust this based on your preferences.
Yes, we offer remote counseling services through video calls or phone sessions to accommodate clients outside of our local area. We're committed to providing support to individuals and families wherever they are.
We take a holistic approach to understand your unique situation, and your care plan is tailored to your specific needs. We work closely with you to ensure the plan aligns with your family's goals and values.
Trauma-informed care is an approach that recognises the impact of trauma on individuals and families. It helps us understand and address traumas effects and fosters a safe, supportive environment for healing and recovery.
We provide guidance and support to help you have meaningful discussions about end-of-life planning. We can assist in addressing the emotional, legal, and practical aspects, ensuring that your loved one's wishes are respected.